Man and a Van Lambeth Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Lambeth provides man and van, removals, delivery, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man and a Van Lambeth, the service provider.
1.2 "Customer" means the individual or business that books or uses the services of the Company.
1.3 "Services" means man and van, removals, furniture moving, collection and delivery, loading and unloading, and any associated services agreed between the Company and the Customer.
1.4 "Goods" means all items of property, belongings, furniture, equipment, or other articles moved, transported, or handled by the Company on behalf of the Customer.
1.5 "Booking" means a confirmed appointment for the provision of Services on a specified date and time, with agreed charges.
1.6 "Service Area" means the geographical areas in which the Company operates, primarily within London and the wider UK, as communicated by the Company from time to time.
2. Scope of Services
2.1 The Company provides a man and van and removals service for residential and commercial Customers, including local moves, longer-distance moves within the UK, and general transport of Goods.
2.2 The Company reserves the right to refuse to carry any Goods which it reasonably considers to be dangerous, illegal, hazardous, perishable, or otherwise unsuitable, including but not limited to explosives, firearms, drugs, chemicals, live animals, or items that may cause damage or injury.
2.3 Any additional services such as packing, unpacking, dismantling, and assembling furniture must be agreed in advance and may be subject to additional charges.
3. Booking Process
3.1 Bookings may be made through the Company’s accepted communication channels as specified by the Company from time to time.
3.2 At the time of booking, the Customer must provide accurate and complete information, including:
(a) Collection and delivery addresses and access details.
(b) The nature and approximate quantity or volume of Goods.
(c) Any items requiring special handling, such as fragile or high-value items.
(d) Any parking, loading restrictions, or access challenges at either address.
3.3 The Company will provide an estimated quote based on the information supplied. This estimate may be by the hour, by job, or by other agreed method of charging.
3.4 The Company reserves the right to revise the quote if the information supplied by the Customer is incomplete or inaccurate, or if the scope of work changes on the day of service.
3.5 A Booking is not confirmed until the Company has accepted the Booking and, where required, received any deposit or prepayment specified by the Company.
4. Pricing and Payment Terms
4.1 Charges are calculated according to the Company’s current price list, hourly rates, minimum charge, travel time, mileage, congestion charges, tolls, and any additional services requested.
4.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move.
4.3 The Company may require a deposit or full prepayment before the Booking date. Any such requirement will be communicated to the Customer at the time of booking.
4.4 Payment methods accepted will be notified by the Company and may include cash, bank transfer, and other recognised payment options. The Company is not obliged to accept any specific payment method.
4.5 If payment is not made when due, the Company reserves the right to:
(a) Charge reasonable interest on overdue amounts.
(b) Withhold delivery of Goods until full payment is received.
(c) Recover from the Customer any costs reasonably incurred in the recovery of unpaid sums, including debt collection fees and legal costs.
5. Cancellations and Amendments
5.1 If the Customer wishes to cancel or amend a Booking, the Customer must notify the Company as soon as reasonably practicable.
5.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:
(a) Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion.
(b) Cancellation between 24 and 48 hours before the scheduled start time: the Company may retain part or all of any deposit and may charge up to 50 percent of the estimated job cost.
(c) Cancellation less than 24 hours before the scheduled start time or failure to be present at the agreed time and location: the Company may charge up to 100 percent of the estimated job cost.
5.3 If the Customer wishes to change the date, time, or scope of Services, the Company will endeavour to accommodate the request but cannot guarantee availability. Any changes may result in revised charges.
5.4 The Company reserves the right to cancel or postpone a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, the Company will aim to rearrange the Booking at the earliest convenient time and will not be liable for any consequential loss.
6. Customer Responsibilities
6.1 The Customer is responsible for:
(a) Ensuring that all Goods are properly packed and ready for transport, unless packing services have been agreed as part of the Booking.
(b) Ensuring that all Goods are safely disconnected, defrosted, drained, and prepared for moving (for example, washing machines, fridges, and freezers).
(c) Providing accurate information regarding the nature and quantity of Goods and any special handling requirements.
(d) Ensuring that the Company has suitable access to the property at both collection and delivery addresses, including adequate parking and clear routes for carrying Goods.
6.2 The Customer must be present, or have a nominated representative present, at both collection and delivery addresses to supervise the move, confirm that all Goods have been loaded and unloaded, and sign any job completion documentation.
6.3 The Customer is responsible for securing any necessary parking permits, suspensions, or permissions. Any fines or penalties incurred due to insufficient or improper parking arrangements may be charged to the Customer.
7. Company Responsibilities and Limitations
7.1 The Company will use reasonable care and skill in providing the Services and will take reasonable steps to protect Goods from loss or damage while in its care and control.
7.2 The Company does not undertake to move or transport:
(a) Valuable items such as jewellery, cash, collectibles, or important documents, unless specifically agreed in writing.
(b) Items that are prohibited by law or that the Company reasonably considers to be unsafe or unsuitable.
7.3 The Company may, at its discretion, refuse to move any item that it reasonably believes to be too heavy, awkward, or dangerous to be moved safely, or where access is unsuitable.
8. Liability and Insurance
8.1 The Company’s liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, subject to any applicable exclusions and limitations set out in these Terms and Conditions.
8.2 The Company shall not be liable for:
(a) Loss or damage arising from the Customer’s failure to pack items properly, unless packing services were provided by the Company.
(b) Loss or damage to fragile or delicate items, including but not limited to glass, mirrors, antiques, and artwork, unless the Company has specifically agreed in writing to handle such items and they have been appropriately packed.
(c) Loss or damage arising from pre-existing defects, wear and tear, or inherent vice in the Goods.
(d) Indirect, consequential, or economic loss, including loss of profits, business interruption, or loss of opportunity.
8.3 The Customer is encouraged to arrange appropriate insurance cover for Goods in transit, either through the Company where offered or via their own insurer.
8.4 Any claim for loss or damage must be reported to the Company as soon as reasonably practicable and, in any event, within seven days of completion of the Services. The Customer must provide reasonable evidence of loss or damage and cooperate with any investigation.
9. Delays and Access Issues
9.1 The Company will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and not guaranteed. The Company shall not be liable for delays caused by traffic, roadworks, accidents, weather, or other circumstances beyond its reasonable control.
9.2 If the move is delayed or extended due to:
(a) Inadequate access at either address.
(b) Waiting time for keys, paperwork, or other parties.
(c) Additional Goods or tasks not originally specified.
the Company may charge for additional time at its standard hourly rate or other agreed rate.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with UK waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove household rubbish, builder’s waste, or other waste materials unless expressly agreed and legally permitted.
10.2 The Customer must not present for removal any items classified as hazardous or controlled waste, including but not limited to chemicals, solvents, asbestos, gas bottles, or clinical waste.
10.3 Where the Company agrees to dispose of unwanted items, disposal will be carried out at appropriate licensed facilities and may be subject to additional charges. The Customer remains responsible for ensuring that any items presented for disposal are lawful and safe to handle.
10.4 The Company reserves the right to refuse to take any item it reasonably believes may breach waste regulations or pose a risk to health, safety, or the environment.
11. Parking, Charges, and Fines
11.1 The Customer is responsible for arranging, where necessary, any parking permissions, permits, or suspensions at both collection and delivery addresses.
11.2 Any parking fees, congestion charges, tolls, or similar costs incurred in the course of providing the Services may be added to the Customer’s final bill.
11.3 If the vehicle receives a parking ticket or penalty charge directly as a result of inadequate parking arrangements at the Customer’s address, the Company may charge the cost of the fine and any associated fees to the Customer.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company promptly so that it can be investigated and, where possible, resolved.
12.2 Complaints relating to loss, damage, or service quality should be submitted with full details, including dates, times, addresses, and any supporting evidence.
12.3 The Company will consider all complaints reasonably and in good faith and will endeavour to provide a written response within a reasonable time.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data such as names, addresses, and contact details solely for the purposes of administering Bookings, providing Services, and fulfilling legal obligations.
13.2 The Company will take reasonable measures to protect personal data and will not share it with third parties except where necessary for the provision of Services, for legal or regulatory reasons, or with the Customer’s consent.
14. Variations to Terms
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to Bookings made after the date of publication of the updated Terms and Conditions.
14.2 For existing Bookings, the Terms and Conditions in force at the time of Booking will normally apply, unless a change is required by law or regulation.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed deleted, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By making a Booking or using the Services of Man and a Van Lambeth, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
