Man and a Van Lambeth Privacy Policy
This Privacy Policy explains how Man and a Van Lambeth collects, uses, stores, and shares personal data when providing our services. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Man and a Van Lambeth customers and prospective customers within the Lambeth area and to anyone who interacts with us in connection with our services.
Who We Are and Scope of This Policy
Man and a Van Lambeth is a local removals and transportation service operating within the Lambeth area. For the purposes of data protection law, Man and a Van Lambeth is the controller of the personal data we collect and use in connection with our services.
This Privacy Policy covers personal data we process about our individual customers, any individuals acting on behalf of business customers, and people who contact us to request information, quotes, or support.
The Personal Data We Collect
We may collect and process the following categories of personal data when you interact with Man and a Van Lambeth or use our services in the Lambeth area.
Identity and contact details, such as your name, address, collection and delivery addresses, and other contact information that you provide when booking or requesting a quote.
Booking and service information, including the date and time of your move or transport job, the type and size of the job, access details for properties, and any instructions you provide relating to the service.
Communication data, including the content of messages, enquiries, complaints, and feedback that you send us, as well as any notes we make to help manage our relationship with you.
Payment and transaction data, such as records of payments made, amounts, dates, and methods of payment. We do not store full payment card details if you pay using a payment processor.
Technical and usage data, where applicable, including basic information about how you access and use our website or online tools, such as IP address, device type, and pages visited, where this is captured for security or service improvement.
How We Collect Your Data
We obtain personal data directly from you when you contact us to ask for a quote, make a booking, or request information about our services.
We may also receive data indirectly, for example if someone books our services on your behalf or provides your contact details for coordination of a move.
Where our website is used, technical and usage data may be collected through server logs or similar tools that help us to keep the site secure and improve our services.
Lawful Bases for Processing Your Data
We only process your personal data where we have a lawful basis under data protection law.
Performance of a contract. We process your personal data to take steps at your request prior to entering into a contract and to provide the services you have booked, including managing your booking, coordinating collection and delivery, and communicating with you about your move.
Legal obligations. We may process and retain certain information to comply with legal and regulatory requirements, such as tax, accounting, and record keeping obligations.
Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer enquiries, preventing fraud or misuse of our services, maintaining security, or establishing and defending legal claims.
Consent. In limited cases, we may rely on your consent, for example if we send you certain types of marketing communications by methods where consent is required by law. Where we rely on consent, you can withdraw it at any time by contacting us.
How We Use Your Personal Data
We use the personal data we collect for the following purposes related to our operations in the Lambeth area.
To provide and manage our services, including processing enquiries, providing quotes, confirming bookings, planning and carrying out your move or transport job, and handling any issues that arise during or after the service.
To communicate with you, for example to respond to your questions, send booking confirmations, provide updates or changes to your service, and respond to any feedback or complaints.
To manage payments and accounts, including issuing invoices or receipts, managing payment processes via third party payment providers, and keeping appropriate financial records.
To operate, maintain, and improve our business and services, such as monitoring the quality of our services, training staff, and improving our service processes and customer experience.
To meet legal and regulatory requirements and to protect our rights, including maintaining records required by law, preventing and detecting fraud or other unlawful activity, and establishing or defending legal claims.
Data Sharing and Use of Processors
We may share your personal data with carefully selected third parties where this is necessary for the purposes set out in this policy and always in accordance with data protection law.
Service providers and processors. We may use third party providers to help us deliver our services, such as payment processing providers, IT and hosting providers, and providers of customer relationship or booking systems. These third parties act as processors on our behalf and only process your personal data in accordance with our instructions and under appropriate contractual safeguards.
Business partners or subcontractors. In some cases, we may work with trusted subcontractors or partner drivers to fulfill your booking within the Lambeth area. Where this involves sharing personal data, we share only what is necessary for them to provide the service.
Professional advisers and authorities. We may share personal data with legal advisers, accountants, or insurers where necessary for legal, accounting, or insurance purposes, and with law enforcement or regulatory authorities where required by law or to protect our rights.
We do not sell your personal data to third parties.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy and in line with legal, regulatory, and operational requirements.
In general, we retain core booking and transaction records for a period that allows us to deal with any queries, disputes, or claims that may arise after your service has been completed and to comply with tax and accounting obligations.
Communication records and general enquiries may be kept for a shorter period where they are not connected to a specific booking, unless we need to retain them longer to manage ongoing issues or legal matters.
At the end of the relevant retention period, we will either delete or anonymise your personal data so that it can no longer be associated with you.
International Transfers
Our primary operations are within the United Kingdom. If we ever need to transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as using standard data protection clauses or other measures required by law to protect your data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all eligible Man and a Van Lambeth customers within the Lambeth area and may be subject to certain conditions and exemptions.
Right of access. You can request a copy of the personal data we hold about you and certain information about how we process it.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data.
Right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis.
Right to restriction. You can request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object. You can object to our processing of your personal data where we are relying on legitimate interests. We will stop processing your data unless we have compelling legitimate grounds that override your interests or the processing is needed for legal claims.
Right to data portability. In certain cases, you may request that we provide your personal data in a structured, commonly used format or transfer it to another controller where this is technically feasible.
Where we rely on consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw your consent.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. These measures include limiting access to personal data to staff and service providers who need it to perform their duties and requiring them to handle it securely and confidentially.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all customers and users in the Lambeth area from the date it is made available. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data.
