These terms and conditions set out the basis on which Man And A Van Lambeth provides transportation, loading, unloading, removal, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before placing a booking, as they explain the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the law that applies to the agreement.

For the purpose of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person making the booking or receiving the service. The expression man and van service includes small removals, collection and delivery work, single-item transport, furniture moves, light commercial moves, and other agreed tasks that can reasonably be completed using the vehicle and labour provided.

These terms apply to all bookings unless we agree otherwise in writing. Any variation, special instruction, or additional work must be confirmed by us in advance to be valid. If there is any conflict between these terms and a specific written agreement, the written agreement will apply only to the extent of that conflict.

1. Booking Process

A booking is made when you accept our quotation or otherwise instruct us to proceed. A quotation may be based on the information you provide about the items, access conditions, location, time, and any special handling needs. It is your responsibility to ensure that all information supplied is complete and accurate. If the details change before the job starts, we may revise the quotation, the vehicle requirements, the number of staff, or the scheduled time.

We may ask for photographs, item lists, floor details, parking information, or other relevant facts before confirming a van and man service. This helps us assess whether the work can be carried out safely and efficiently. If access is restricted, lifts are unavailable, parking is limited, or unusually heavy or awkward items are involved, you must inform us in advance. Failure to disclose relevant information may result in additional charges, delays, or cancellation of the booking at our discretion.

Bookings are subject to availability. A booking is only confirmed once we have accepted the work and, where required, received any deposit or advance payment. We may refuse a booking if the work is unsafe, unlawful, outside the scope of our service, or likely to require equipment or resources not reasonably available. We also reserve the right to decline items that are prohibited, dangerous, or unsuitable for transport.

Any scheduled time provided is an estimated arrival or completion time unless we expressly state otherwise. While we will make reasonable efforts to attend on time, delays can occur due to traffic, weather, prior jobs, access issues, or events outside our control. We will not be responsible for loss arising from reasonable delay, provided we act with reasonable care and communicate any significant change where practicable.

If you ask us to carry out work at short notice, you accept that the quotation may be provisional until we inspect the load or receive further details. In some cases, the price may change on arrival if the job differs materially from the description supplied. Examples include extra items, additional labour, stairs not previously disclosed, or the need for special equipment.

Where the service involves multiple stops, storage-related work, or assistance with dismantling or reassembly, these tasks must be agreed in advance. Unless included in the quotation, our man with a van service is limited to loading, carriage, and unloading of the agreed items. Any extra work may be charged separately at the rates notified to you.

By booking, you confirm that you are authorised to request the service on behalf of the owner of the items, if different from you. You also confirm that you have the right to move the goods and that no third-party rights will be infringed by us handling or transporting them. We are entitled to rely on your instructions unless we have reason to believe they are invalid.

2. Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Quotes may be fixed-price or based on hourly rates, mileage, labour, waiting time, or a combination of these. The price may also include congestion, parking, tolls, disposal fees, or other agreed costs where applicable. Any estimate given in advance is based on the information available at the time and may be revised if the actual work differs from the original description.

Payment terms will be confirmed at the time of booking. Unless we agree otherwise, payment is due on completion of the service. We may request a deposit or full advance payment for certain jobs, including larger moves, weekend work, peak periods, or bookings involving waste removal. If a deposit is taken, it is used to secure the booking and may be non-refundable where stated in the quotation or cancellation policy.

You must pay all invoices in full without deduction, set-off, or counterclaim unless required by law. If you fail to pay on time, we may suspend the service, refuse to release items where lawful and proportionate, or charge interest and reasonable recovery costs in accordance with applicable law. We may also charge for waiting time, failed access, missed appointments, or changes made on the day of the job that increase our costs.

Where we pay parking, disposal, or other charges on your behalf, you agree to reimburse us. Any receipts or supporting details may be provided on request where reasonably available. If the final charge includes a disputed amount, you must pay the undisputed part on time while the matter is investigated. This does not affect our right to pursue the balance if it is properly due.

We may update our rates from time to time. However, changes will not affect a booking that has already been accepted unless the scope of the work changes or the quotation expressly allows for adjustment. Discounts, promotional rates, and special offers are available only where specifically stated and may be withdrawn without notice for future bookings.

3. Cancellations and Amendments

You may cancel or amend a booking by giving us notice as soon as possible. The amount payable on cancellation depends on how much notice is given, whether we have already allocated staff or a vehicle, and whether third-party costs have been incurred. If you cancel at short notice, you may still be charged for lost time, administrative work, and any unavoidable expenses already committed for your booking.

If you cancel after we have arrived at the collection or delivery address, or if access is unavailable so that the work cannot begin, we may treat this as a late cancellation or failed job and charge accordingly. This includes situations where you are not present, the items are not ready, the property cannot be accessed, or the work cannot proceed because the information provided was inaccurate.

We may cancel or reschedule a booking where necessary for safety, legal compliance, operational issues, vehicle breakdown, staff unavailability, severe weather, or circumstances beyond our reasonable control. If we cancel without fault on your part, we will refund any payment made for the cancelled part of the service, subject to any rights to deduct non-recoverable expenses already incurred for your booking.

You may ask for amendments to the job, such as a different time, additional items, or a revised route. We are not obliged to accept changes, but we will act reasonably where possible. Changes may affect the quotation and completion time. Any amendment is only valid once agreed by us.

4. Liability and Customer Responsibilities

We will carry out the service with reasonable care and skill. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to use reasonable care. We are not responsible for losses that are indirect, incidental, or consequential, such as loss of profit, loss of use, or business interruption, unless such exclusion is not permitted by law.

Except where liability cannot lawfully be excluded, our total liability for any claim arising from a booking will be limited to the amount paid or payable for the specific service giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

You are responsible for ensuring that items are properly packed, secured, and suitable for transport unless we have agreed to pack them. We do not accept responsibility for damage caused by inadequate packaging, pre-existing defects, weak furniture construction, hidden faults, or items that are inherently fragile. You must tell us about any item that needs special handling, protection, or disassembly before the job begins.

If our team assists with lifting, carrying, dismantling, or reassembly, such assistance is provided on the basis of the information available and the condition of the item. We may refuse to move an item if it appears unsafe, unstable, or likely to cause injury or damage. We may also decline to move particularly valuable, hazardous, or prohibited goods. Any item that you ask us to transport remains your responsibility unless and until we accept it for carriage.

You must ensure that parking arrangements, permissions, keys, entry codes, and access instructions are correct and available at the relevant time. You must also make sure the delivery or collection point is ready to receive the goods. If the job is delayed because of your instructions, lack of access, or absence of a required person, any resulting costs may be charged to you.

We are not liable for pre-existing damage, cosmetic wear, scuffs, or marks that are consistent with the age or condition of furniture, fittings, walls, floors, or stairways. Where required, you should protect floors, wall edges, or communal areas before the service begins. If you require us to use protective materials, this must be agreed in advance and may involve an additional charge.

Claims for damage or missing items must be reported as soon as reasonably possible after discovery and, in any event, within a reasonable time. You should keep damaged items, packaging, and photographs available for inspection. We may need evidence, delivery records, or witness details to investigate any claim properly. Failure to notify us promptly may affect our ability to assess the matter and may reduce or defeat a claim where allowed by law.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are receiving the service for business purposes, different rules may apply to liability, recovery, and dispute handling. In all cases, any customer seeking compensation must take reasonable steps to minimise their loss.

5. Waste Regulations and Prohibited Items

Where our service includes waste removal, you agree that all waste presented for collection is accurately described and lawfully capable of being collected, transported, and disposed of. You must not include items that are hazardous, toxic, explosive, clinical, pressurised, contaminated, or otherwise prohibited unless we have expressly agreed to handle them and have the legal authority and equipment to do so.

We comply with applicable UK waste rules and expect customers to cooperate fully. In particular, you must not ask us to dispose of waste illegally, fly-tip materials, or remove items that require special licensing, treatment, or documentation without prior agreement. Where relevant, you may be asked to provide information about the source, composition, and intended disposal route of the waste.

If the work involves a mixed load of household items and waste, we may separate, sort, or refuse certain items to remain compliant with waste regulations. If we believe a load is not properly described, or if it includes restricted materials, we may stop the job, return the items, or arrange lawful disposal only on revised terms. Any additional compliance costs may be charged to you.

You remain responsible for ensuring that waste is presented lawfully and that you have the right to arrange its removal. Where necessary, we may issue documentation or retain records relating to collection and disposal. You agree not to conceal hazardous materials, sharp objects, batteries, chemicals, electrical items, or other regulated goods within general waste.

For avoidance of doubt, the service does not include the unlawful dumping of refuse, the removal of waste without proper authorisation, or the transportation of materials that we are not permitted to carry. If a booking appears to involve a breach of waste law, we may refuse or terminate the service immediately.

6. General Terms

Any delay or failure by us to perform any obligation due to events outside our reasonable control will not be treated as a breach of contract. Such events may include severe weather, road closures, accidents, industrial action, public emergencies, or restrictions imposed by authorities. If this happens, we will use reasonable efforts to rearrange the booking where possible.

We may assign, subcontract, or otherwise arrange for part of the service to be performed by suitably qualified persons. Any subcontracted work will remain subject to these terms unless we state otherwise. You may not assign your rights or obligations without our written consent.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force. A failure by us to enforce any right or remedy at any time does not mean we waive that right or remedy in the future. Any waiver must be agreed in writing.

These terms, together with the quotation and any written amendments, form the entire agreement between you and us for the relevant booking. No person other than the parties to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

7. Governing Law

These terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If you are a consumer, you may benefit from additional statutory protections that cannot be removed by contract.

By making a booking with Man And A Van Lambeth, you confirm that you have read, understood, and agreed to these terms. They are intended to provide clarity, fairness, and a consistent framework for the service while allowing reasonable flexibility for operational requirements. If you need a copy of the terms for your records, you should keep this page or obtain a saved version at the time of booking.